QuickBooks Online service update
QuickBooks Online is back. Thanks for your patience during today’s service outage. This service outage was caused by a commercial utility power outage. There was no security breach of our systems and there was no damage or loss to customer data. We apologize for the inconvenience to your business and are committed to continuous improvement and continuing this conversation with you.
July 14, 2010 at 2:44 pm
Guys – two words: BACKUP GENERATORS. Power failures happen.
July 15, 2010 at 6:05 am
Intuit,
Do you mean to tell me that you claim to support mission critical business systems and everything can go down when the power goes out? That is unforgivable.
July 15, 2010 at 6:51 am
This is absolutely unacceptible. We rely on our accounting system to be online at all times. We operate from 3 different states in 3 different time zones and all 3 need 24/7 availability for our accounting system. What is QuickBooks Online prepared to do to compensate us for these continuing inconveniences?
July 15, 2010 at 7:02 am
I think calls for freebies is not whats needed here. Your business is too important to risk your operations for a few months free service. Intuit apparently does not have the infrastructure in place to keep the systems up. So we can presume that this is going to happen again and again. Even if they made the service free, is it worth it to you? Its not for me, I am getting off their cloud.
July 15, 2010 at 8:51 am
I have a hard time believing that the data center where the QBOE app is running from doesn’t have backup generators, but clearly they failed. Outages have been happening frequently lately and even though systems are supposedly back up and running, I’m getting errors all over the place in the program.
Perhaps this isn’t a cloud I should be on either….
July 15, 2010 at 10:46 am
And still issues abound today – unable to run A/R reports and have been on hold waiting for a Customer Service Rep. for an hour! Yikes! My clients will be screaming at me today, just the push to find another product.
August 8, 2010 at 2:56 pm
Well having been WAAAAYYYY to busy to comment on the outages until now, it has been a tough to deal with the few outages… I’m no IT expert, but I know one thing, If my company didnt have backups in place we would be screwed. Luckily we can write paper copies for invoices… but… then why am I spending a grand a year to have quickbooks do invoicing and payroll for me??
Hopefully they (intuit) get some remote backups setup or whatever they need to do to keep everything online thr whole year,… especially during my summer busy season
Still gonna be a QBOE user, but if this continues to reoccur we will find a new service to use
August 9, 2010 at 11:53 am
This has happen to friquently we have a buisness to run and with this we get held back.The company and i are getting really irratated with this problem.It also runs with you QUICKBOOK ONLINE so we need accesses to it at all times.