QuickBooks Online » feedback

Be the first to test out a new QuickBooks Online design!

May Cheng — Thu, 20 May 2010 02:13:59 +0000

The QuickBooks Online team has been experimenting with a new menu design that we think will make you more productive… resortable menus.

Resortable menus let you move your most used items to the top of each menu for quicker access.

We’ve created a prototype and are inviting our users (YOU!) to take a peek and give us your input. This is your product and we’d love your expertise in making it better.

To learn more and view the prototype, please sign up and join Inner Circle — a place for QuickBooks users to interact with Intuit teams and help shape the future of QuickBooks.

An added bonus? By signing up for Inner Circle, you’re guaranteed a sneak peek at our new feature ideas and designs.

Here’s how to get started:

Learn more about Inner Circle and sign up at http://quickbooks.com/innercircle.
View the resortable menus prototype at the QuickBooks Online Discussion Forum.
(Click Discussion Forum > QuickBooks Online > … resortable menus)

We can’t wait to hear what you think!

~ May, QuickBooks Online team

Thank You for a great year! We’re looking forward to the next.

QBO Bermster — Sun, 27 Dec 2009 16:52:41 +0000

As we reflect back on the year, we are thankful for your continued feedback and excited about the progress we’ve made towards it. With your help, this past year we introduced many big product features, including:

Customer Center: Your relevant customer data is now displayed on one, easy-to use page.
Company Snapshot: Now get a quick overview of your businesses finances to help you save time and make better business decisions. * Plus feature!
Inventory Tracking Quantities: In QuickBooks, you can now answer the question, “Do I have enough inventory to fulfill the order?” * Plus Feature!

We hope you noticed other changes as well: our design refresh, browser compatibility…this new blog!

We’re excited about the New Year and what’s coming. There’s a lot to look forward to!

Thanks for your loyalty and consistent feedback. Please continue to tell us what you like, what you don’t like and what you want.

- Happy New Year from the QuickBooks Online team!

We’re sharing ours…what’s your resolution?

QBO Bermster — Sun, 27 Dec 2009 16:45:52 +0000

It’s that time of year. It comes around just after you’ve eaten all the holiday food and spent some serious holiday dough. It’s the universal time to make resolutions about the upcoming year.

We started asking around the office and found out that the QuickBooks Online team is pretty good at making resolutions. We’re excited to share our personal ones with you…and encourage you to share yours.

Intuit’s also put together ten tips for small businesses for the new year. Read them here.

A peak into the lives of your QuickBooks Online team:

Lance, Product Manager: This year I will expand my mastery of the Thai language beyond simply knowing what to order at a restaurant.

Emily, User Researcher: To save more money and to keep swimming 3 times a week.

Judd, Product Manager: I actually think New Year’s resolutions are funny…if I want to make a change, I don’t feel a need to wait until a certain date to make it happen. That said, I have successfully avoided becoming a FaceBook user and hope I can stay untainted in 2010.

Marc, Senior Software Engineer: Eat healthier and exercise more!

John, Quality Leader: To produce, direct, and film a documentary film about how we create high quality software at Intuit.

Shareen, Marketing Manager: My New Year’s resolutions tend to stay consistent year after year. . .lose weight, exercise more, and keep on practicing positivity!

Please share yours!

Your Guy on the Inside

groovemarshal — Tue, 01 Dec 2009 06:04:46 +0000

As a new product manager for QuickBooks Online, I have spent the past few weeks devouring as much information as I can to get up to speed on literally every aspect of the application. I’ll be perfectly honest—my knowledge at this point, although expanding at a healthy clip, is about as deep as a hummingbird feeder. But I am not yet panicked, for I have discovered a secret weapon to aid me in my insatiable quest for product understanding—you, our customers.

For someone faced with a seemingly endless array of options for enhancing QuickBooks Online (cue “The Candy Man” from Willy Wonka & the Chocolate Factory to get a sense of how amazing this is from a product management perspective), your feedback and comments are my CliffsNotes—they cut to the chase to provide me with invaluable, real-world insights that could conceivably remain undiscovered by yours truly for a very long time. As much as I wish I could research and test every conceivable addition or modification to the product that comes to mind, the reality is that your collective wisdom is far more accurate and profound than a lifetime of educated conjecturing on my part. For this I am truly grateful.

I have worked for quite a few companies, both large and small, over the course of my product career, but I have never encountered an environment as attuned and responsive to customer needs as Intuit. To a person, everyone I have met during my time here is deeply committed to creating the best possible product to satisfy your needs—and with any luck, occasionally put a smile on your face in recognition of great design, seamless functionality, or something just plain cool. When you tell us what you think about the product, we really listen.

As for my role on the team, please consider me the Lorax of QuickBooks Online. Only instead of the trees, I speak for you.

Lance

Feeding your ideas back to the product development team

Tim — Fri, 23 Oct 2009 18:34:28 +0000

Are you interested in making QuickBooks Online a better product? It’s not that hard to do. All you have to do is submit feedback. Tell us what you like about QuickBooks Online. Tell us what you don’t like about QuickBooks Online. Tell us what QuickBooks Online could do to make your job easier.

Intuit has a strong culture of focusing on customers and their feedback. Your feedback doesn’t just go to one or two people, your feedback is made available to everyone in the organization, from VPs right on down to engineers sitting in their cubes coding away. Heck, I have user feedback taped to my office door. We use your feedback to help prioritize what we do, to guide our design processes, and to evaluate how well we’ve done.

There are lots of ways to provide feedback to us and we are working on more. You can add comments on our blog. When you are logged into QuickBooks Online you can always click the Feedback button in the lower right (see image). Or you could visit our forums (http://community.intuit.com/categories/contents/291) and connect with other users.

We’ve definitely noticed that people aren’t shy about telling us when we’ve made a mistake, but don’t forget it’s also nice to tell us when we’ve done something right.

Tim

About me: I used to be a software developer on QuickBooks Online, but I’m now an engineering manager. At home I’m either looking after my two daughters or shooting zombies in Left for Dead!