QuickBooks Online

What happened? We’ve restored service to almost all the Intuit customer websites affected by this week’s outage.  The disruption occurred during a routine maintenance procedure Tuesday evening.  An accidental but severe power failure during that procedure affected our primary and backup systems, taking a number of Intuit’s websites and services offline. We continue to look [...]

To our customers, I deeply apologize for the pain we have caused those of you affected by this week’s outage. We hold ourselves to the highest standards in dependability and customer service, and over the past two days, we have failed to live up to those expectations. My leaders and I have spoken to a [...]

I apologize for the effect that the service outage had on you and your business. We know our customers rely on QuickBooks Online and we take it very seriously when your business is unable to perform its key tasks. Your business success and the availability of our service is one of our top priorities. We [...]

We’ve restored service to the Intuit customer websites affected by this week’s outage. The Intuit sites, including TurboTax Online, QuickBooks Online, Quicken and QuickBase, are live today following work that continued throughout the night. In some isolated cases, customers may need to refresh their browsers to connect to our sites. “We’re carefully monitoring the sites [...]

Quick Update: Many of you signed up for a service update email…to notify you when we are back in action.  As of now, most of our users have regained service. However, our systems prevent the email notification from being sent until all of our users are back online.  Typically this hasn’t been a problem for [...]

Quick update: Many of you (most) should be able to log in right now. Unfortunately there is still a subset of users who are unable to log in. We know this and are working to bring everyone back online in the quickest way possible. As soon as this happens, we’ll let you know.   We are [...]

We’re beginning to restore access to QuickBooks Online and all other affected Intuit websites and services. Many customers already have access at this time, and we’re continuing to work toward full restoration. Please go to the URL https://qbo.intuit.com to log in. Our preliminary investigation indicates the outage occurred during a routine maintenance procedure Tuesday night. [...]

We apologize to those of you who have been unable to connect to a number of Intuit websites, including QuickBooks Online, that became unavailable at about 7 p.m. Tuesday, Pacific time. Our first priority is to restore these websites and give you full and complete access to our sites and your data as soon as [...]

The Small Business United blog just posted a recap of the social media conference we attended.  The conference focused on improving your business through the power of social media. By Monica Appelbe: As you know, this weekend Intuit sponsored the Chicago think tank event for online businesses - SOBCon 2010. The brainchild of blogger celebs Liz Strauss [...]